NAME IT TO TAME IT
sparring · cool the room
THE DRILL
Name the feeling and stay calm before you redirect, like: they say "You embarrassed me in front of the whole team" and you say "I hear you, that stung, and here is what actually happened."
Trains: Emotional regulation: name and validate their feeling, stay level, then redirect.
They came in hot. Name it. Do not match it.
Live voice. They will say something. Answer it out loud, by the drill. Mic permission needed.